Students, click on this link to change your HelixNet password.
Faculty and Staff, click on this link to change your HelixNet password.

You can also watch an instructional video by clicking this link.

Your password must be at least 8 characters in length and should contain at least 3 of the following 4 requirements:

• special characters, e.g., $, &, *
• numbers
• uppercase letters
• lowercase letters

Tips for creating a secure password:

• Include similar looking substitutions, such as the number zero for the letter 'O' or '$' for the letter 'S'.
• Create a unique acronym.
• Include phonetic replacements, such as 'Luv2Laf' for 'LovetoLaugh'.

Things to avoid:

• Don't use a password that contains personal information (name, birth, date, etc.).
• Don't use words or acronyms that can be found in a dictionary.
• Don't use keyboard patterns(asdf) or sequential numbers (1234).
• Don't make your password all numbers, uppercase letters or lowercase letters.
• Don't use repeating characters (aa11).

You can find more information about passwords in the HelixNet Password Policy

Faculty and Staff can check their HelixNet email by going to https://mail.rosalindfranklin.edu/exchange.

We have created a training document that can be downloaded here.

The default size for faculty accounts is 100 MB. Staff have a quota of 50 MB.

The first thing to do is contact the ITS Help Desk at helpdesk@rosalindfranklin.edu to discuss options for managing the size of your mailbox. If you still have problems with your email quota, you can request an increase by filling out the Request for Increased Mailbox Quota form.

Faculty and staff may use the following IMAP settings to connect to their Rosalind Franklin University email account. The ITS Help Desk does not support the use of IMAP and provides connection information only.

• On Campus Settings:
  
  • Incoming mail server: mail.rosalindfranklin.edu
  • Outgoing mail server: mail.rosalindfranklin.edu
• Off Campus Settings:
  • Incoming mail server: mail.rosalindfranklin.edu
  • Outgoing mail server: This is the outgoing mail server for your Internet Service Provider, i.e., smtp.comcast.net

Click here for a list of attachment file extensions blocked by Rosalind Franklin University.

Links to the new system are available here.

You'll receive the following notice automatically when you're within 10% of being over:

Your mailbox has exceeded one or more size limits set by your administrator.
Your mailbox size is **** KB. (This will reflect the limit as indicated above)
Mailbox size limits:

You will receive a warning when your mailbox reaches **** KB. You may not be able to send or receive new mail until you reduce your mailbox size. To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst). Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit.  You must empty the Deleted Items folder after deleting items or the space will not be freed. See client Help for more information.

The naming convention is "firstname.lastname" for all (faculty, staff and student) email accounts.

The myRFUMS email can be checked by going to http://myhome.rfums.org.
Student Groups can check their mail by going to http://mail.rosalindfranklin.edu/exchange.

Click here.

Click here for detailed information about myRFUMS Google email for students.

There is no need to request an email account. The account is created automatically.

Students with Google Apps accounts have a quota of 4 GB.

Students should be able to access their Rosalind Franklin University email account on the first day of orientation.

Google offers a suite of communication and collaboration products to education institutions.   Product Includes:

• Email
• Calendar
• Google talk
• Docs and spreadsheets

Your @my.rfums.org login will only work with the services that have been deployed within the university domain. You need to have a separate Google account to access their other services.

Yes. Students will have the option to delete or keep their accounts after graduation. One difference is that the @my.rfums.org account for alumni will have advertisements similar to regular Gmail accounts.

The username will be same as your existing university email account. However, you have an option to setup nickname for this account. The university distribution list will send to your username.

You are allowed to have one nickname for the account. Specify the nickname in the Opt-In Request Form and IT will set it up for you. The nickname is for external communication only. You will be listed with your username in the university distribution list and online address book.
Example of a nickname: john@my.rfums.org

Yes. There is online help available in Google to help you set it up.

No. Google will only use the information for the purpose to provide effective service. Your information is subject to the Family Educational Rights and Privacy Act (FERPA) at all times within the university or with Google.

The migration process will be scheduled to run at an after hour period (5:00pm to 7:00am). All the moved emails will be labeled as migrated with name of the original folder. All the items will be copied over except items from the Deleted Items, Junk E-mail, and Outbox folders. Attachments larger than 20MB will not be transferred. Questionable, potential virus attachment types (.ini, .exe, .vbs) will not be transferred.

Yes. See this link for instruction.

No. Currently Google does not support any Office 2007 document extensions. You need to save the file as an earlier version document in order to upload and share them in Google Docs.

You can apply labels or add stars to your email. They provide the similar function as subfolders in Hotmail or Outlook.

To ensure you are completely exit out of your account when you are use a public or shared computer, you need to click the “sign out” button and close the web browser.

Since we are not using the same authentication method as a regular Gmail account, this function is not yet available. Google tentatively plans to release this option around June 2008. If your mobile phone has web browsing capability, you could use that as a temporary soluction before the above function is available

To search for students already using the new email:
The search function is very similar to the current outlook address book. The list will automatically display as you enter partial name in the "choose from contacts" option when you compose email.

To search for faculty, staff or students organization
There is an address book link in the bottom of the start page. You can log in as Guest and there is a search function available as well. https://myrfumsab.rosalindfranklin.edu/addrbook.ghp

The Google Help Center has up-to-date information and instructions.
Gmail video Training (6 minutes)
Start Page Training (6 minutes)
Google Docs & Spreadsheets Training (4 minutes)
Google Calendar Training (9 minutes)
Google Talk Training (9 minutes)

Spam, in this context, is unsolicited email, usually of a commercial nature.

There are a variety of techniques that spammers use to gather valid email addresses. You can read about these at: http://www.private.org.il/harvest.html

Your first defense against spam is prevention. Cut down on the amount of new spam you receive by following these suggestions.

1. Do not reply to spam even to remove yourself; this only confirms that they have reached a working address.
2. Read a company's privacy policies before giving them your email address to make sure they won't sell your contact information.
3. Create a junk email address from a free email provider such as hotmail.com and yahoo.com. Use this email when posting and filling out forms on the Internet.

In an effort to drastically reduce unsolicited email (known as SPAM), and/or scam email Rosalind Franklin University's Information Technology Services has implemented two new anti-SPAM servers from Barracuda Networks. The Barracuda software interface is easy to use and allows you to classify how the system treats your email. The Barracuda Networks anti-SPAM/anti-virus devices offer a multitude of unique features that we believe best meet the needs of the RFUMS community.

SPAM has been around for a number of years and will most likely continue to be around for a very long time because there is no way to be 100% effective against SPAM. However, we have taken steps to improve our current situation by installing the Barracuda Networks SPAM Firewall, which already blocks thousands of SPAM email on a daily basis. This device filters all email by looking for messages that are obviously SPAM and by evaluating trends such as a high volume of messages from one source. The first complexity of filtering email is determining which messages are junk vs. which messages are real. Normally, an institution can block messages with the words "breast enhancement" in the subject, but a medical school does not have that luxury. The sensitivity (or threshold level) of the filtering is something that we can control. If we make the filter too strict, some ligitimate email will not get through. If we make the filter too lenient, you get more SPAM. At this time we feel it is more important for members of the university to get all of their email, so we have the filter set at a level that most likely will not sacrifice any legitimate emails.

The next complexity is that spammers are intelligent, well-paid people, and their livelihood is based on the ability to get around our SPAM firewall. They are constantly working to figure out how to get messages through our filter. constantly changing the subject line, intentionally misspelling words, and impersonating legitimate sources are just a few of the methods they use to break through our filters. It is very difficult to keep up with them. Once we program our firewall to block a message, the spammer will change it just enough to get it back through. Once we identify the source and block the sender, they move their server and make it look like a different sender.

Click here to access our wireless information page.

Complete the Online Audio Visual Request Form. After filling out and submitting the form, an email will be sent to the appropriate department and you will receive an email confirmation of your order.

• Board of Trustees conference room
  • Wireless microphone (lapel & handheld)
  • Wireless mouse/keyboard
  • 2 HD Video projectors
  • Computer (CD drives with USB ports)
  • Lap top port/Digital recorder
  • Document camera
  • DVD/VCR Player
  • Touch Panel Controller
  • Cable TV
  • USB ports
• Classrooms 1.702, ,1.706,1.710, 2.700, 2.710
  • Wireless microphone
  • Remote Presenter, Laser pointer
  • LCD projector
  • Computer (CD/DVD drives with USB ports)
  • Mini Mac(only 2.710)
  • White board/chalk board
• Classrooms 1.704,1.712 and 2.704
  • LCD projector
  • Computer (CD/DVD drives with USB ports)
  • White board/chalk board
• Lecture Halls L.360,L.361and L 362
  • Wireless microphone
  • Computer (CD/DVD drives with USB ports)
  • Lap Top port
  • Mini Mac(only in L.361)
  • LCD projector/ Remote Presenter/Laser pointer

• Document Camera
• VCR
• Slide Projector

The user is responsible for operating the equipment.

• The Audio Visual Specialist will make sure the requested equipment is in place and in working condition
• The Audio Visual Specialist is unable to provide dedicated service to all events
• Availability of Audio Visual staff is based upon user priority
• If the user is not familiar with the equipment, contact the Audio Visual Office at least two business days prior to the event to arrange for training

Users are responsible for bringing their presentation on a CD or USB drive and loading it onto the computer.

• Standard software: Adobe Acrobat, Microsoft Office 03, RealPlayer, Windows Media Player, QuickTime, Camtasia and Internet Explorer
• Arrangements for installation of special software must be made at least one week in advance with the IT Helpdesk (extension 8800) 
• Do not email presentations to the Audio Visual Office for loading onto a classroom computer
• Do not load presentations in advance - computers will automatically reset on a Weekly basis. Your presentations/ Files will be deleted.

Users are responsible for bringing their presentation on a CD or USB drive and loading it onto the computer.

• Standard software: Adobe Acrobat, Microsoft Office 03, RealPlayer, Windows Media Player, QuickTime, Camtasia and Internet Explorer
• Arrangements for installation of special software must be made at least one week in advance with the IT Helpdesk (extension 8800) 
• Do not email presentations to the Audio Visual Office for loading onto a classroom computer
• Do not load presentations in advance - computers will automatically reset on a Weekly basis. Your presentations/ Files will be deleted.

The RFUMS' Audio Visual Services does not provide teleconferencing support. Contact the Information Technology’s help line at: 847-578-8800 to arrange for support.

• IT Helpdesk: 847-578-8800
• helpdesk@rosalindfranklin.edu
• Audio Visual Homepage

8:30am – 4:30pm
Saturdays & Sundays: Closed